1. Where are you based?
We are a UK-based business located at 12 Brunel Rd, Clacton-on-Sea, CO15 4LU. All orders are processed and shipped from our UK warehouse.
2. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United Kingdom.
3. How long does delivery take?
Orders are handled within 1–3 business days. After dispatch, delivery typically takes 4–7 business days. You will receive a tracking link once your order ships.
4. Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email with a tracking number and link to follow your delivery.
5. What is your return policy?
We accept returns within 14 days of delivery as long as the item is unused, in its original condition, and in its original packaging. Visit our Return & Refund Policy page for full details.
6. Can I cancel my order?
Yes, you may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. Once shipped, you will need to follow the return process.
7. What payment methods do you accept?
We accept all major debit and credit cards, as well as popular digital wallets. All payments are processed securely.
8. Do you deliver outside the UK?
No, we currently only deliver within the United Kingdom.
9. My item arrived damaged. What should I do?
If your item arrived damaged or defective, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund as needed.
10. How can I contact you?
You can reach us by email at support@bgoodsfurniture.shop or by phone at +44 7899 776611. Our support hours are Monday to Saturday, 10:00 AM – 4:00 PM.