At Bgoods Furniture, your satisfaction is our priority. We aim to make returns and refunds as clear and straightforward as possible. This policy outlines your rights, the return process, and what to expect at each step.

1. Eligibility for Returns

You may request a return within 14 calendar days from the date you receive your item.

To be eligible for a return:

• The item must be unused, unassembled, and in its original condition

• It must include all original packaging, manuals, and accessories

• You must provide proof of purchase (order number, confirmation email, or receipt)

• The item must not be:

  • Custom-made or made-to-order

  • Marked as “Final Sale” or “Non-returnable”

  • Damaged after delivery due to customer misuse or negligence

2. Return Timeframe

Returns must be initiated within 14 days of receiving the item.
Once approved, the item must be returned to us within 7 days.
We recommend using a tracked service to avoid delays or lost packages.

3. How to Request a Return

To start the return process, please contact us via email or phone:

Email: support@bgoodsfurniture.shop
Phone: +44 7899 776611

Please provide:

• Your full name

• Order number

• Reason for return

• Photos (if the item is damaged or defective)

We will respond within 1 business day with return instructions and the return address.

Return Address:
Bgoods Furniture
12 Brunel Rd
Clacton-on-Sea
CO15 4LU
United Kingdom

4. Return Shipping

If the return is due to a change of mind or incorrect order, you are responsible for return shipping costs.
If the return is due to a damaged, faulty, or incorrect item, we will cover the return shipping.
Please return the item using a reliable and trackable courier service.

5. Inspection & Approval

Once we receive the returned item, it will be inspected within 2 business days.
We will notify you by email whether your return has been approved or declined.

6. Refund Method & Time

If approved, your refund will be issued to your original payment method.
Refunds are usually processed within 5–7 business days after approval.
A confirmation email will be sent once your refund has been completed.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect upon delivery.
To request an exchange, please contact us within 48 hours of receiving your item.
In some cases, we may offer a replacement part instead of a full exchange.

8. Items Not Eligible for Return or Refund

We do not accept returns for:

• Customised or personalised products

• Items marked “non-returnable” at the time of purchase

• Items damaged by misuse, neglect, or improper assembly

• Returns requested after 14 days from the delivery date

Need Help?

If you have any questions about this policy or need help with your return, contact our customer service team:

Bgoods Furniture
12 Brunel Rd
Clacton-on-Sea
CO15 4LU
United Kingdom
Email: support@bgoodsfurniture.shop
Phone: +44 7899 776611
Business Hours: Monday to Saturday, 10:00 AM – 4:00 PM